The work of developing great things is the work of developing great people

What does it mean that the work of developing great things is the work of developing great people?

Two personal experiences that showed me the real meaning of this belief:

I learned from Toyota that the best products are created by developing the best people. Clic para tuitear

At Toyota, they refer to it as: «Monozukuri through Hitozukuri». Likewise:

I learned from Ritz-Carlton that the best #services are delivered by the best #people Clic para tuitear

At Ritz-Carlton all the associates work and collaborate everyday with a common belief:  «We are Ladies and Gentlemen serving Ladies and Gentlemen.» Both companies, as all the other high-performing organizations, share a fundamental business principle:

To win in the market and delight their customers it is a priority the development of  creative and collaborative associates who can flexibly respond to changes in the times and the environment and form the core of the future workplace

This guiding principle is nurtured through each new generation. High-Performing Organizations believe that the products and services of the future will be built by the people who join the company every year.  Every leader is engaged in applying the experience gained through their careers to foster the insightful minds of the new hires. They lead by sparking the creativity that brings forth new ideas, and by supporting the long-term mission of their organizations.